Shipping policy

Please note: We’re currently experiencing high demand due to recent social media exposure. Worldwide processing times are 2–4 business days for Priority Shipping and 2–6 business days for Standard Shipping.

United States Shipping

We offer free standard shipping on all U.S. orders with a processing time of 1–5 business days. Delivery takes approximately 2–8 business days after processing, depending on your location and postal service efficiency. Carriers include USPS, YunExpress, 4PX, and Yanwen. Please note that free standard shipping is not insured against loss, theft, or failed delivery once packages leave our facility.

Australia Shipping

Australian orders include free standard shipping with 1–5 business day processing and delivery in approximately 8–16 business days. Shipping carriers include Australia Post, YunExpress, and Yanwen. Please note that standard shipping is not insured against loss, theft, or failed delivery once packages leave our facility.

Canada Shipping

Due to the ongoing Canada Post strike, shipping times may be longer than usual and are unfortunately outside of our control. We sincerely appreciate your patience and understanding. Standard shipping includes 1–5 business day processing and delivery in approximately 3–8 business days after processing through Canada Post, YunExpress, and Yanwen. Standard shipping is not insured against loss, theft, or failed delivery after packages leave our facility.

United Kingdom Shipping

We offer free standard shipping across the UK with 1–5 business day processing and estimated delivery within 3–8 business days after processing. Carriers include Royal Mail, YunExpress, and Yanwen. Standard shipping is not insured against loss, theft, or delivery issues once shipped.

International Shipping

For all other international orders, please allow approximately 3–11 business days for delivery. Processing times remain the same as listed above, though shipping times may vary depending on your location, customs, and local postal efficiency.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please check your spam or junk folder if you do not see the confirmation email. Tracking updates may take approximately 24–48 hours to appear in the system.

Need Assistance?

If your tracking has not updated for an extended period or your order exceeds the estimated delivery timeframe, please reach out to us at team@highcrestholding.com or through our Contact Us page for assistance.

Additional Information

Orders placed after 7 PM EST will be processed on the following business day. Please note that unexpected factors such as weather delays, customs, or postal disruptions may occasionally affect shipping times. We appreciate your patience in these situations. Additionally, once an order has been shipped, it cannot be modified or changed, so please review your order carefully before checkout.

Package Marked as Delivered but Not Received

For Standard Shipping, once a package is marked as delivered by the carrier, responsibility for the shipment is considered complete. However, if you need help locating your package, we’re happy to assist. If you live in an apartment building or multi-unit residence, we recommend checking with building management, concierge services, or neighbors, as packages are sometimes left in secure areas.